MONKEY MUSIC LIMITED TERMS & CONDITIONS OF SALE: WEBSITE SHOP
1. Who we are
Monkey Music is a trading name of Monkey Music Limited, a company incorporated in England and Wales with company number 03155505.
Our registered office is at: 6 Thrales End Business Centre, Thrales End Lane, Harpenden, Hertfordshire, United Kingdom AL5 3NS.
Our registered VAT number is 685 1332 30.
This website (https://www.monkeymusic.co.uk) is owned and operated by us.
To find out more about us visit https://www.monkeymusic.co.uk/why-us
2. Application of these terms & conditions
These terms and conditions of sale, also available at http://monkeymusic.co.uk/terms-conditions, together with our Privacy Notice at http://monkeymusic.co.uk/privacy-notice, our Cookies Policy at http://monkeymusic.co.uk/cookie-policy and our Website Terms of Use at http://monkeymusic.co.uk/terms-use will apply to all orders you place and any purchases which you make on this website regardless of how you have accessed our website.
Please read these terms and conditions carefully before placing your order (you may wish to print a copy for your records). These terms tell you who we are, how we will provide goods to you, how you and we may change or end the contract between us, what to do if there is a problem and other important information. By placing an order through this website, you confirm that you have read, understood and agree to these terms and conditions.
If you think there is a mistake in these terms and conditions or there is anything you do not understand, then please contact us using the contact information provided at paragraph 19 below.
We may occasionally amend these terms and conditions and you should check them each time you place an order. These terms and conditions were last modified on 20th January 2025.
3. Our goods
The images of the goods on our website are illustrative only. Although we have made every effort to display the colours accurately, we cannot guarantee a device’s display of the colours accurately reflects the true colour of the goods. Your goods may vary slightly from those images.
All goods measurements are approximate only and the packaging of the goods may vary from that shown in images on our website.
You should always read the labels, warnings and instructions provided on or with the goods before using them and not rely solely on the information on our website. This notice does not affect your legal rights.
If you have any queries about the goods you have purchased then please contact us using the contact information provided at paragraph 19 below.
4. How to buy
To place an order for goods on this website, you should:
Step 1: Add your goods to the “Cart” by clicking on the “Add to Cart” button.
Step 2: Enter the “Cart” and click on the “Checkout” button.
Step 3:
- Returning customers and Monkey Music Club members: If not already logged in, log in to your online account through the link in the “Customer Information” section on the “Checkout” page.
- New customers: Provide your valid email address, billing and delivery address information. We will then create an account for you and email you the user ID and password. You can then use this to log in and reset the password to one of your choosing as you will be able to track the progress of your order. Your personal information will be held in the strictest confidence and used in accordance with our privacy notice, a copy of which can be viewed here http://monkeymusic.co.uk/privacy-notice.
Step 4: Select your delivery option.
Step 5: Review your order and tick to confirm acceptance of these terms and conditions before continuing to payment.
Step 6: Place your order and make payment.
You can access your shopping cart, review it and make changes to it at any time up until the point at which you place your order. Please take the time to check your order before submitting it. If you submit an order in error you will have the opportunity to cancel this as detailed in paragraph 10 below.
If you place your order on a Saturday, Sunday or bank holiday, the order will be processed and confirmed usually on the following business day in the UK.
Once you have placed an order, you will receive an order confirmation email (Confirmation of your order at Monkey Music) from us acknowledging receipt of your order and containing details of your order, which we would recommend that you print out and keep for your own records). Our order confirmation e-mail is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the goods ordered. We only accept your offer, and conclude the contract of sale for the goods ordered by you, when we dispatch the goods to you or (where you have ordered digital content) we make this available for you to download. The contract that is formed shall be in English and will include these terms and conditions.
Please note that our goods are subject to availability. Whilst we will try our best to ensure the website only displays goods which are in stock, this can change quickly and so there may be circumstances where a product you have ordered is unavailable. If we have already accepted your order we will notify you and you will have the opportunity to cancel your order (see paragraph 10 below) or order a suitable replacement otherwise we will notify you that we cannot fulfil your order and will terminate the contract between us.
We may also be unable to accept or fulfil your order where:
- we have identified an error in the price or description of the goods;
- we are unable to obtain authorisation for your payment;
- you do not meet the eligibility to order criteria as set out in these terms and conditions;
- we are unable to meet a delivery deadline you have specified.
We will let you know if this is the case and will not charge you for the goods you have attempted to order in these circumstances.
Our website is solely for the promotion of our goods in the UK and we do not currently deliver (physical) goods to addresses outside the UK. We can supply our digital content for download to customers based outside the UK as this does not involve the delivery of physical goods.
5. Intellectual property rights to the digital content
We, our affiliate companies, business partners, licensors or other respective owners own the copyright in our digital content and you must not use, copy or in any way deal with it except as provided for in these terms and conditions.
Except as stated in these terms and conditions, all trade marks service marks, trade names, domain names, slogans, logos, and other indicia of origin that appear on or in connection with our Content and service are the property of us or our affiliates and licensors. You may not copy, display or use any of these indicia of origin without prior written permission of the mark owner.
We grant you a royalty-free, personal and non-exclusive licence to use our digital content on your compatible device solely for your own non-commercial use and as authorised by us in accordance with these terms and conditions only.
You agree that you will not acquire any rights or ownership in or to our digital content. All rights not granted to you are reserved to us.
You agree not to:
- use, download, reproduce, create derivative works from, summarise, display, perform, publish, distribute, disseminate, transmit, broadcast or circulate all or part of our digital content any media or to any third party without our prior written consent; or
- remove, change or obscure any identifications, copyright notices or notices of intellectual property rights on our digital content.
6. Price and delivery charges
The prices of the goods will be as shown on our website and in British Pounds Sterling (GBP) including VAT. Our prices may change from time to time but this will not affect any order you have placed and which we have accepted before any price change takes effect.
Our prices exclude delivery charges. You will be informed at checkout about the delivery charges for your order.
We make every effort to ensure that the correct prices are displayed on our website. However, if we discover an error in the price of the goods you have ordered before they are delivered to you, we will contact you to inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order. If we are unable to contact you, we will treat the order as cancelled and notify you accordingly and we will process a refund to you of any sums you may have already paid to us for that order.
Please note that if a pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the goods to you at the incorrect (lower) price.
If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the goods in full before the change in the rate of VAT takes effect.
7. Discount and promotion codes
Occasionally, we may offer special promotions (such as discounts or offers) on certain goods. We have the right to withdraw such promotions at any time and they may also be subject to time restrictions, availability and other terms and conditions.
To avoid disappointment, please ensure you check the terms and conditions for a promotional offer before trying to redeem it.
We may occasionally offer promotional discounts, with or without a promotion code or vouchers that entitle you to free downloads of certain digital content. Promotions with codes and our vouchers for free downloads are usually only valid for one transaction or one download only (this will usually be stated either on our website or the voucher itself) and once the code or voucher is used it will be deactivated and will no longer be valid.
Promotions cannot be added to an order after the order has been completed and payment made. Please ensure that the voucher or code is registered before you confirm and pay for the goods.
We are not responsible for promotions related to our goods where such promotions are published on external websites or other media.
We reserve the right to withdraw a promotion or promotional code at any time.
8. How to pay
You can pay for goods on our website using a Visa, Mastercard or Solo debit or credit card. All transactions are charged in pounds sterling at checkout.
During the checkout process, you will be asked for your payment details. By completing these you are confirming that the debit or credit card is yours. All card payments are subject to authorisation by your card issuer.
You must pay for the goods and any digital content (and all applicable delivery charges) in advance (and before any download) via your chosen payment method and we will charge your debit card or credit card when you place your order.
9. Delivery
If you have ordered physical goods, we will use our best efforts to send you your goods by the estimated delivery date associated with your chosen delivery option, or, if no date is specified, then no later than 30 days following the date of your order confirmation email. If we are unable to meet any estimated delivery date, or we consider there may be a delay we will contact you with a revised estimated delivery date.
If you have ordered digital content for download, we will make the digital content available for you to download via an email ‘File Downloads for Order #xxxx‘ which will contain a link to your download files. Your download files will be saved in the ‘My Account’ section of the site.
Delivery will be completed when we either deliver the goods to the delivery address you gave us or make the digital content available for download (as the case may be). You must promptly notify us of any change to your delivery address or contact phone numbers. Goods you order from us will be delivered to the delivery address notified by you at the time of placing your order. We have no liability whatsoever for any goods delivered to an address which has not been correctly provided or updated by you.
If our supply of your ordered goods is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any goods you have paid for but not received.
For courier selected deliveries, if no one is available at the delivery address to take delivery and you have not made arrangements with our courier, or it is not possible, to leave the goods securely at the premises, you will be left a note informing you that delivery has been attempted and that goods have been returned to our courier’s premises, in which case, please contact us or our courier to rearrange delivery.
If after a failed delivery, you do not re-arrange delivery or collect the goods from the delivery depot notified to you we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and we will refund you the money you have already paid for the order but reserve the right to deduct from the refund a reasonable sum as compensation for any costs we have incurred as a result.
We are responsible for the goods until the point they are delivered to you. You are responsible for the goods on delivery.
Unfortunately, we do not deliver to addresses outside the United Kingdom and we are unable to deliver to the Channel Islands.
10. Your right to change your mind
If you have bought physical goods from us, you have 14 days after the day you receive the goods to change your mind, cancel your order and receive a refund, provided, in the case of sealed audio, video or computer software, that these have not been unsealed by you and include their original undamaged packaging and any related accessories.
If you have bought digital content for download or streaming, you have 15 days from the date we sent you your order confirmation email and made the digital content available to you to download or stream to change your mind, cancel your order and receive a refund. HOWEVER BUT PLEASE NOTE: you will not be entitled to cancel your order if you start to download or stream the content within this 15 day period. If we delivered the digital content to you immediately, and you agreed to this when ordering, you will not have a right to change your mind.
To exercise your right to cancel, you must inform us of your decision to cancel within the cancellation period stated above by sending a notice to us in writing that you are exercising this right of cancellation to the following email address: shop@monkeymusic.co.uk. You may instead prefer to cancel your order by completing and returning to us our cancellation form a copy of which can be downloaded here. We suggest you keep a copy of your cancellation notification for your own records.
Your cancellation is effective from the date you sent us the e-mail notifying us that you wish to cancel.
If you are returning your goods by post, we recommend that goods are sent by registered post with your local post office or by courier so that you can track the goods and that you always retain evidence of posting or proof of shipment and the tracking number until the purchase price has been refunded. For more information on refunds, see paragraph 12 below.
Please note if we supplied promotional items free of charge with the order that you wish to cancel and return then all promotional items must be returned with the cancelled order items in order to qualify for a full refund. For more information on refunds including our right to make deductions in certain circumstances please see paragraph 12 below.
11. Damaged or faulty goods
If what you have bought is faulty, broken (on arrival) or misdescribed (minor variations do not count, see paragraph 3 above), please contact us as soon as possible at shop@monkeymusic.co.uk. We will (at your choice) either replace or repair the faulty goods free of charge or, refund you the price of the faulty goods and the delivery charges you paid for the goods. Where the goods which are faulty, broken or misdescribed are wholesale goods, please contact us as soon as possible at shop@monkeymusic.co.uk.
You also have the right to terminate the contract where:
- we have told you about an error in the price or description of the goods you have ordered and you do not wish to proceed;
- there is a risk that supply of the goods may be significantly delayed because of events outside our control;
- we have suspended or have notified you that we are going to suspend supply of the goods for technical reasons for a period of more than 30 days beyond the estimated delivery date associated with the delivery option you chose when placing your order; or
- where we have done something wrong or failed to do something in breach of the contract between you and us.
- In any of the circumstances detailed above please notify us by e-mailing us at our contact details set out below at paragraph 19. The contract will end as soon as we receive your notification and we will refund you in full for the price of any goods (plus postage costs) you have paid for and which have not yet been provided.
12. Refunds
Goods must be returned unused, undamaged in their original, undamaged, packaging.
If you are returning or cancelling your order in accordance with these terms and conditions, you will receive a full refund of the price you paid for the goods including delivery costs except as follows:
- we are only obliged to refund delivery costs for the least expensive delivery method we offer. Therefore if you chose a more expensive form of delivery when ordering (e.g. special delivery within 2 working days) we will not pay the difference between this method of delivery and our least expensive method of delivery; and
- we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods if this has been caused by your handling of the goods which would not be permitted in a shop. You have a legal obligation to take reasonable care of the goods while they are in your possession and are responsible for the risk of damage during transport. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
We will process any refund due to you as soon as possible and, in any case, no later than:
- In the case of physical goods - 14 days after the day we receive the returned goods from you; or (if earlier) the day you provide us with evidence that you have returned the goods; and
- For digital content available for download or streaming - within 14 days of you telling us you have changed your mind.
All refunds to you will be made by the payment method you used when paying for the order being refunded.
13. Legal rights
As a consumer, you have legal rights in relation to goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau. Nothing in these Terms will affect these legal rights.
If you have any questions or complaints about the goods, please contact us using the details set out at clause 19 below.
14. Our liability
We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms and conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we accept your order.
We only supply goods for domestic and private use. You agree not to use the goods for any commercial, business or re-sale purposes unless you are one of our franchisees and then only in accordance with the franchise agreement you signed with us and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or for any breach of any terms implied by law including your right to receive goods as described and which match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed.
If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation.
15. Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms and conditions that is caused by an event outside our control (including but not limited to strikes, fire, storm, flood or other natural disaster, or failure of telecommunications networks or impossibility of the use of transport).
If we are unable to perform our obligations to you as a result of any event outside our control we will contact you as soon as reasonably possible and we will take steps to minimise the effect of any delay. Provided we do this, our obligations to you shall be suspended for the duration of the event outside our control and we will not be liable for any delay caused by the event. If this affects our delivery of goods to you, we will arrange a new delivery date with you as soon as we are able to confirm this but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any goods you have paid for but not yet received.
16. How we use your personal information
We will only use your personal information in accordance with our Privacy Notice which can be viewed at https://monkeymusic.co.uk/privacy-notice. Please take the time to read this.
17. Other important terms
This contract is between you and us. No other person shall have any rights to enforce any of its terms.
We may transfer our rights and obligations under any contract with you to another organisation. We will tell you in writing if this happens and we will ensure this does not affect your rights under that contract. You must not transfer any of your rights and obligations under any contract unless we agree.
Each clause of these terms and conditions is separate and if any court or relevant authority decides that any clause is unlawful or unenforceable, the other clauses will remain in full force and effect.
If we do not insist that you perform any of your obligations under these terms and conditions, or where we do not enforce or delay enforcing our rights, that will not mean that we have waived our rights nor that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
These terms and conditions are governed by English law and the English courts shall have non-exclusive jurisdiction to hear any dispute or claim arising out of or in connection with these Terms. This means you may bring a claim to enforce your consumer protection rights in connection with these terms and conditions in England or if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
18. Alternative dispute resolution
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to use alternative dispute resolution but this does not prevent you going to court if you are still not satisfied with the outcome. For more information please visit the Citizens’ Advice website www.adviceguide.org.uk.
19. Contact us
If you have any questions about us, these terms and conditions, our website or our goods, please do not hesitate to contact us at hello@monkeymusic.co.uk.
MONKEY MUSIC LIMITED TERMS & CONDITIONS OF BOOKING
These terms and conditions apply to the following Monkey Music experiences: workshops, complimentary classes, monthly subscription for regular classes (known as ‘monthly rolling subscription’), paid for events and free promotional events, which you book online and which are provided by one of our franchisees to you.
From time to time there may be a promotion running, should a promotion or promotions be running, the terms and conditions which apply to the relevant promotion will be available to view under the heading ‘Promotion(s)' at https://www.monkeymusic.co.uk/terms-conditions.
Please read these terms and conditions carefully before placing your booking request. We recommend that you print and retain a copy for future reference.
These terms and conditions were last modified on 7th May 2026.
1. ABOUT US AND OUR FRANCHISEES
We are Monkey Music Limited and are registered in England and Wales under company number: 03155505. Our registered office is at 6 Thrales End Business Centre, Thrales End Lane, Harpenden, Hertfordshire, AL5 3NS. Our VAT number is 685 1332 30 and you can contact us using the contact details provided at paragraph 2 below.
Monkey Music is a franchised business. The Monkey Music experiences are provided by our independent franchisees. When you book a Monkey Music experience the booking confirmation email sent to you once your booking request is accepted will confirm which franchisee is providing the experience and references to “your franchisee” in these terms and conditions refers to that franchisee.
Our franchisees are independently responsible for the operation of their Monkey Music business and the provision of the Monkey Music experiences by them.
Therefore when you book a Monkey Music experience with one of our franchisees your contract is with that franchisee and not with us and your franchisee is solely liable for the Monkey Music experiences you purchase from them via our online booking system.
When you book a Monkey Music experience via our online booking system with one of our franchisees we are only accepting your booking request as agent on behalf of your franchisee.
We are not liable for the acts or omission of your franchisee. Your booking is subject to these terms and conditions.
2. HOW TO CONTACT US OR YOUR FRANCHISEE
You can contact us by telephoning us on 01582766464 or by emailing us at hello@monkeymusic.co.uk or by writing to us at 6 Thrales End Business Centre, Thrales End Lane, Harpenden, Hertfordshire, AL5 3NS.
Please direct any queries you have in respect of your booking to your franchisee not us. You can contact your franchisee using the details shown on your booking confirmation email and on the webpage or email link you used to make the booking request.
If we or your franchisee have to contact you, then we or your franchisee will do so using the contact information listed in your account in the parent zone.
3. HOW TO BOOK
You can book a Monkey Music experience through our online booking system by adding the chosen Monkey Music experience to your online basket and completing the online checkout process (this submits your booking request for that Monkey Music experience) and making payment in accordance with these terms and condition. By placing a booking request you are confirming that you are at least 18 years old. If you are under 18 years old you are not permitted to place a booking request via this site.
When completing a booking you must provide us with complete and accurate payment information.
4. WHEN A CONTRACT WITH YOUR FRANCHISE IS FORMED
Acceptance of your booking request will only take place when your franchisee sends the booking confirmation email to you to confirm the booking or when you attend the booked Monkey Music experience (whichever happens first). At that point, a contract will come into existence between you and your franchisee which includes these terms and conditions.
If you do not receive a booking confirmation email, then please contact your franchisee using the contact details on their relevant webpage.
Where the person (referred to as “you” in these terms and conditions) making the booking is not the person who will be accompanying and having care and control of the child attending the booked Monkey Music experience (the carer) you are responsible for ensuring that the carer has read and complies with these terms and conditions and you are responsible for the carer’s behaviour and any breach of these terms and conditions by the carer.
If your franchisee is unable to accept your booking request your franchisee will inform you and no contract will be formed between you and your franchisee. In these circumstances you will not be charged or, if you have already paid for the booked Monkey Music experience you will be refunded the amount paid by you.
5. OUR RIGHTS TO MAKE CHANGES
Your franchisee may have to occasionally change the Monkey Music experiences to reflect changes in relevant laws, health and safety requirements (including any social distancing requirements or guidelines) and regulatory requirements. These changes will not affect your use of the Monkey Music experiences.
If your franchisee makes any change which affects your rights under these terms and conditions or your use of the Monkey Music experiences in any material way you will be notified when the relevant changes take effect and you will be given the opportunity to end the contract before the changes take effect and receive a refund for any Monkey Music experiences paid for but not yet completed.
6. CAN YOU CHANGE YOUR BOOKING?
Monkey Music experiences are non-transferrable and cannot be transferred to another child.
If you wish to make a change to the time, date or venue of the booked Monkey Music experience or, your monthly rolling subscription with Monkey Music more generally, please contact your franchisee. You will be informed if the change is possible. If it is possible, you will be notified about any changes to the price of the Monkey Music experience, the timing of supply or anything else which would be necessary as a result of your requested change and you will be requested to confirm whether you wish to go ahead with the change. If the requested change cannot be made or the consequences of making the change are unacceptable to you, you may want to end the contract (see paragraph 13 below). However, where your franchisee is not at fault and you are not within the cancellation period a deduction may be made from any refund due to you to compensate your franchisee for the loss incurred as a result.
7. WHERE CAN YOU FIND THE PRICE?
The price of the Monkey Music experience will be the price shown prior to check-out.
All reasonable care is taken to ensure that the price shown for each Monkey Music experience is correct at the time of booking. Despite this, it is possible that some of the Monkey Music experiences may be incorrectly priced when you place your booking request. The price is usually checked before your booking request is accepted. If the correct price for the Monkey Music experience at the date you submit your booking request is less than the price which has been shown or notified to you when making your booking then the lower amount will be charged. If the correct price is higher than the price shown or notified to you when booking, you will be contacted for your instructions before your booking request is accepted.
Prices are inclusive of VAT (where VAT applies). If the VAT rate changes between the date of your booking request and the date the booked Monkey Music experience is provided and, you have not already paid the price, then we will adjust the rate of VAT that you pay. This may result in a refund or you paying an additional amount to your franchisee.
We may need to increase the class price from time to time. If we do, then you will be provided with at least 40 days advance notice of any proposed price increase with details of when it will take effect and you will be given the opportunity to cancel your monthly rolling subscription. If you do not cancel your monthly rolling subscription by the date given to you in the notice, then the class price will be increased in accordance with the notice.
8. WHEN YOU MUST PAY AND HOW MUST YOU PAY
Details of the available payment method(s) are set out on your franchisee’s payment page of the website.
When you make a booking with your franchisee
We make this online booking service available to you on behalf of our franchisees and your payment is made directly to your franchisee (whose details are shown on the payment page and confirmed in the booking confirmation). Equally any other payments to be made by you or chargebacks or refunds owed to you in respect of any booking you make will be processed and made by your franchisee in accordance with these terms and conditions.
You will not be charged by us or your franchisee to attend a free promotional event.
Workshops
You must pay the full price of the workshop when booking and before you or any carer attends the workshop with the child. The maximum number of children permitted to attend the workshop with you or your carer at the same time is usually 3 but your franchisee can vary (including reduce) this number from time to time to help ensure compliance with health and safety guidelines or the safety of other attendees. Please speak to your franchisee in advance if you or your carer wish to bring more children than shown on the booking to see if your franchisee can accommodate this request.
Paid for Events
You must pay the full price of the paid for event when booking and before you or any carer attends the paid for event with the child. The maximum number of children permitted to attend the paid for event with you or your carer at the same time is usually 3 but your franchisee can vary (including reduce) this number from time to time to help ensure compliance with health and safety guidelines or the safety of other attendees. Please speak to your franchisee in advance if you or your carer wish to bring more children than shown on the booking to see if your franchisee can accommodate this request.
The Beautiful Noise events are aimed at younger children and therefore, your child must be no more than 16 weeks old to attend a Beautiful Noise event.
Each Beautiful Noise event includes access after the event to online Beautiful Noise recorded session content (Beautiful Noise Content) for you to watch. Access to the Beautiful Noise Content will remain live for 14 days after you are sent the access details, during the 14 day period you may watch the Beautiful Noise Content as many times as you would like.
To be able to view the Beautiful Noise Content, you must have a compatible device and an active broadband internet connection or mobile network connection. It is your responsibility to ensure that your equipment, systems and connection are suitable before you decide to make a booking. We are not responsible in any way for your ability to view the Beautiful Noise Content.
You are responsible for any costs and other charges or expenses charged by your internet service provider or network operator in relation to your internet service, your mobile service and any use of the Beautiful Noise Content.
You must not access or use the Beautiful Noise Content in any way that breaches any applicable local, national or international law or regulation and you must view, use and display the Beautiful Noise Content for personal purposes only and in accordance with these terms and conditions. The Beautiful Noise Content may not be used in connection with any commercial purposes, except as specifically approved by Monkey Music.
All intellectual property rights in the Beautiful Noise Content shall remain at all times the property of Monkey Music or our licensors (if applicable). The names, images and logos identifying us are proprietary marks and may not be removed, reproduced or otherwise used without our prior permission in writing.
You must not (without prior consent) copy (including filming, recording and/or downloading), distribute, publish, alter, adapt, create derivative works from, or otherwise use the Beautiful Noise Content, either in whole or in part, nor share or otherwise allow access to your booking or the Beautiful Noise Content with anyone else who has not paid or registered for the Beautiful Noise Content which is the subject of the booking.
We reserve the right to suspend access to all or part of the Beautiful Noise Content indefinitely without notice. Access may be terminated or suspended either in relation to specific users or to all users.
You agree to compensate us for any loss or damage we suffer as a result of any claim made by another person or entity, which arises from your unauthorised use of the Beautiful Noise Content or your violation of any applicable law or regulation.
We reserve the right to alter, remove or update the Beautiful Noise Content and the Beautiful Noise Content is provided for your use "as is" without any warranty (whether express or implied) of any kind.
Complimentary class
Any child who has not attended a Monkey Music class before is offered the option to try a complimentary class (accompanied by you or their carer) before you decide whether to book for that child to attend classes ongoing on a monthly rolling subscription basis. There is no charge for this complimentary class but it should be booked via our online booking system. Please note this offer is not available for any child who has previously attended a Monkey Music class.
The maximum number of children permitted to attend a complimentary class with you or your carer at the same time is usually 3 but your franchisee can vary (including reduce) this number from time to time to help ensure compliance with health and safety guidelines or the safety of other attendees. Please speak to your franchisee in advance if you or your carer wish to bring more children than shown on the booking to see if your franchisee can accommodate this request.
If you attend a complimentary class without previously booking and there is space in that class, then your franchisee may in their discretion allow you or the carer to participate in that class with the child but, that child will not be entitled to a further complimentary class.
If you attend a complimentary class then (subject to availability) a provisional place will be held for up to 2 working days after the complimentary class for the child who attended the complimentary class to attend classes ongoing on a monthly rolling subscription basis. If you wish to book for the child to attend classes ongoing on a monthly rolling subscription basis then your booking must be made within the 2 working days following the complimentary class (via the online booking system) and payment made for the upcoming classes as applicable in either the month the booking is being made or the next month during which classes are being held (and received by your franchisee by the end of any provisional booking period) in accordance with these terms and conditions.
If you do not book to attend classes ongoing on a monthly rolling subscription basis for upcoming classes within the 2 working day period and make payment in accordance with these terms and conditions then the provisional place will be cancelled.
Regular classes
Where you are eligible to attend a complimentary class you can still submit a booking request to attend regular classes on a monthly rolling subscription basis without first attending the complimentary class, in this case, the booking will reflect a discount in the amount payable to take into account the complimentary class.
When you make a booking for regular classes on a monthly rolling subscription basis, if the first class in the booking is the last class of the month then the amount you will pay when making the booking will include the cost for the classes in the next month when classes are offered.
The maximum number of children permitted to attend a regular class with you or your carer at the same time is usually 3 but your franchisee can vary (including reduce) this number from time to time to help ensure compliance with health and safety guidelines or the safety of other attendees. Please speak to your franchisee in advance if you or your carer wish to bring more children than shown on the booking to see if your franchisee can accommodate this request.
Payment – monthly
When you make your booking to attend regular classes you are doing so on a monthly rolling subscription basis and you will pay for those classes through a monthly subscription, the price you pay each month is equal to the value of the classes booked in your monthly rolling subscription for that month.
You will need to confirm that you authorise your franchisee, to deduct from the credit or debit card you have provided the details of when booking, (as may be updated by you) the payments due for each month. Paying on a monthly rolling subscription basis means that the amount deducted will vary depending on the number of weeks and the number of classes of the type booked in your monthly rolling subscription that are running during that month. You will be asked to provide your agreement to paying for classes on an ongoing monthly basis at the point of completing your booking order and you will be given the choice of payment method at checkout.
9. MONTHLY ROLLING SUBSCRIPTION FOR REGULAR CLASSES
By joining Monkey Music for regular classes, you acknowledge that you are booking on a monthly rolling subscription basis for that Monkey Music experience on a recurring basis.
Therefore unless your monthly rolling subscription is ended in accordance with these terms and conditions, it will continue and you will be automatically booked into classes on a monthly rolling subscription ongoing basis. This means you will continue to be charged, via the payment method you chose when you first booked or where you have subsequently paid for classes using a different payment card that card will be charged, indefinitely and without further authorisation from you.
Each monthly rolling subscription is charged for on a monthly basis.
Each recurring monthly payment will be taken on the first business day of the month for the number of classes that relate to that monthly rolling subscription in that month.
Payments taken are non-refundable except in accordance with these terms and conditions.
If for any reason your payment cannot be taken when due then until such payment has been settled, further attempts will be made to take the missed payment. This means that we may collect both the payment falling due and any / all missed payments from you on the same date, if you have missed a payment. If for any reason any payments remain outstanding after the final payment under this agreement falls due, your franchisee will contact you directly to collect all outstanding payments from you.
Even where we try to take a missed payment again, payments are not received from you when due or any payment authorisation is cancelled by you (except in accordance with these terms and conditions) then your monthly rolling subscription can be immediately terminated or suspended (see paragraph 11 below) and you must pay the sums that you owe and have not paid. These sums may include the fees for the period until the end of any cancellation period where the contract with you has been ended. (please see paragraph 16 below).
10. CANCELLING YOUR MONTHLY ROLLING SUBSCRIPTION
So that we can allocate spaces in the classes, you must give at least one month’s advance notice to end your monthly rolling subscription.
11. RIGHT TO SUSPEND FOR FAILURE TO PAY
If you do not pay for your booked Monkey Music experience on time then (in addition to the right to recover payment from you or to terminate the contract) your franchisee can suspend the supply of the booked experience and refuse you (and any child booked onto that Monkey Music experience) admittance to that Monkey Music experience until you have paid the price due.
12. PROVIDING THE MONKEY MUSIC EXPERIENCES
During the booking process you will be informed of when the Monkey Music experiences will be provided and these will be supplied to you until completed unless you end the contract (see condition 13 below) or your franchisee ends the contract (see condition 16 below).
You may be required to provide certain information so that the booked Monkey Music experience can be provided. If so, this will have been requested in the registration process. You may be asked to keep up-to-date any information that you have provided on registration and your franchisee or we may contact you for this information. If you do not provide this information within a reasonable time of being requested to do so, or if you provide incomplete or incorrect information, your franchisee may either end the contract or charge you a reasonable fee to compensate for any extra work that is required as a result.
Your franchisee will not be responsible for any delay or failure in providing you with the booked Monkey Music experiences where this is due to your actions or failure to provide the information requested on time or where your franchisee is accommodating your request to make a change to your booking.
Your franchisee must provide the booked Monkey Music experience with reasonable skill and care and use reasonable efforts to promptly remedy any faults of which your franchisee becomes aware. However we do not provide any promises or warranties about our website or that access to our booking service will be uninterrupted or error free.
From time to time, for customers who have a monthly rolling subscription and who miss a regular class due to illness, your franchisee may make online content ‘Cheer Up Monkey Content’ available to you to access for a limited period of time.
To be able to view the online Cheer Up Monkey Content, you must have a compatible device and an active broadband internet connection or mobile network connection. It is your responsibility to ensure that your equipment, systems and connection are suitable. We are not responsible in any way for your ability to view the Cheer Up Monkey Content.
You are responsible for any costs and other charges or expenses charged by your internet service provider or network operator in relation to your internet service, your mobile service and any use of the Cheer Up Monkey Content.
You must not access or use the Cheer Up Monkey Content in any way that breaches any applicable local, national or international law or regulation and you must view, use and display the Cheer Up Monkey Content for personal purposes only and in accordance with these terms and conditions. Cheer Up Monkey Content may not be used in connection with any commercial purposes, except as specifically approved by Monkey Music.
All intellectual property rights in the Cheer Up Monkey Content shall remain at all times the property of Monkey Music or our licensors (if applicable). The names, images and logos identifying us are proprietary marks and may not be removed, reproduced or otherwise used without our prior permission in writing.
You must not (without prior consent) copy (including filming, recording and/or downloading), distribute, publish, alter, adapt, create derivative works from, or otherwise use the Cheer Up Monkey Content, either in whole or in part, nor share or otherwise allow access to the Cheer Up Monkey Content with anyone else.
We reserve the right to suspend access to all or part of the Cheer Up Monkey Content indefinitely without notice. Access may be terminated or suspended either in relation to specific users or to all users.
You agree to compensate us for any loss or damage we suffer as a result of any claim made by another person or entity, which arises from your unauthorised use of the Cheer Up Monkey Content or your violation of any applicable law or regulation.
We reserve the right to alter, remove or update the Cheer Up Monkey Content and the Cheer Up Monkey Content is provided for your use "as is" without any warranty (whether express or implied) of any kind.
13. YOUR RIGHT TO CANCEL
Complimentary classes and free promotional events
Complimentary classes and free promotional events can be cancelled at any time and there will be no right to a refund (as they are free of charge).
Workshops, paid for Events and Monthly Rolling Subscriptions
You can cancel your booking at any time in the 14 days from the date the contract between you and your franchisee is first formed (see paragraph 4) if you have not had face to face contact with your franchisee when making that booking. This is referred to as the cancellation period in these terms and conditions.
How to cancel
To exercise your right you must inform your franchisee in writing of your decision to cancel within the cancellation period.
Important please read as it affects your ability to cancel.
If you start or attend your booked Monkey Music experience during and before the end of the cancellation period (e.g. attending regular classes within the cancellation period) and then subsequently exercise your right to cancel because the cancellation period is still running, you must pay the cost of the Monkey Music experiences (including any classes) which have been provided to you up until the date you exercised your right to cancel.
If you start or attend your booked Monkey Music experience during the cancellation period and it finishes during this cancellation period you will lose the right to cancel and no refund will be made.
14. YOUR OTHER RIGHTS TO END THE CONTRACT
Where your franchisee has done something wrong
In addition to your ability to cancel your monthly rolling subscription detailed in paragraph 10 above and your right to cancel in any cancellation period, you also have the right to get your booked Monkey Music experience re-performed or refunded or to end the contract if your franchisee has failed to comply with these terms and conditions or if what you have bought is mis-described or not carried out with reasonable skill. If you are ending the contract in these circumstances you must notify your franchisee and the contract will end on receipt of your notice. If you are correct then you will be refunded the price you have paid for the terminated Monkey Music experience after any deductions your franchisee is entitled to make. You may also be entitled to compensation in certain circumstances where you are terminating as a result of something your franchisee has done wrong.
Terminating your monthly rolling subscription
In addition to the above you can still end your monthly rolling subscription with Monkey Music on giving at least one month’s prior written notice to be received by your franchisee.
How to end your contract (including where you have changed your mind)
If you wish to end the contract you can do so by emailing the email address or writing to the address provided to you in the booking confirmation email and you should include your name, home address, details of your booking and, where available, your phone number and email address.
Alternatively you can manage your booking including cancelling your booking (in accordance with these terms and conditions), via your parent account in the parent zone.
You can also print off and post or email to the email or postal address shown in the booking confirmation email a completed model cancellation form available here https://wwwapi.monkeymusic.co.uk/Home/Terms+and+Conditions/Cancellation+Form/.
15. REFUNDS
Any refunds due to you will be made as soon as possible. If you are exercising your right to terminate within the cancellation period and are entitled to a refund it will be processed no later than 14 days after the date on which your notice to cancel was received. Please note an amount for the supply of any Monkey Music experiences to you during the cancellation period may be deducted from your refund. The deduction will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
All refunds will be issued using the same method you used for payment unless you expressly agree otherwise.
16. YOUR FRANCHISEE’S RIGHTS TO END THE CONTRACT
Your franchisee may end the contract with you at any time with immediate effect by notifying you if you are in breach of these terms and conditions at any time and (where your franchisee believes you can cure that breach) you have not done so within the time period required by your franchisee.
Where the contract with you is ended in these circumstances your monthly rolling subscription and right to attend regular classes or other Monkey Music experiences as appropriate together with membership of the Monkey Music Club will cease with effect from the date of the notice informing you of the termination. Your franchisee is entitled to charge a reasonable compensation for the losses incurred as a result of that termination (for example the inability to fill your child’s place for the remainder of that subscription month). As you are paying monthly for the Monkey Music experience of regular classes you may be liable to pay an additional sum by way of compensation.
17. EVENTS OUTSIDE OF YOUR FRANCHISEE’S CONTROL
If all or any part of any Monkey Music experience at a venue has to be suspended or delayed by an event outside of your franchisee’s control, for example: teacher illness or absence, unavailability of the venue, widespread illness or lockdown measures being imposed, you will be contacted as soon as possible (usually by either email or text message) to let you know that the experience has been suspended. In these circumstances your franchisee has the right:
- in the event of teacher illness or other teacher absence, substitute another teacher/teachers in their place;
- to offer the experience (at the same or an alternative venue) on an alternative date and an alternative time at no extra cost to you.
- If within 5 working days of the date of the suspension of the experience, you have not been rebooked to attend the experience on an alternative date (which will be a date within two calendar months of the date you were notified that the original experience was being suspended), you will receive a credit to the value of the experience. Once the credit has been applied to your account in respect of the suspended experience you are no longer eligible to attend the rescheduled experience. The credit will be automatically redeemed when your next automated payment is taken or where the credit has been added within the last 3 working days of a month it will be automatically redeemed in the month following the next automated collection. Where the suspended experience is a regular class and you gave notice to cancel your monthly rolling subscription prior to the date that the experience was suspended and you are not able to attend the rescheduled experience on a date before your monthly rolling subscription ends then the value of the credit on your account in relation to the suspended experience will be refunded to you within 14 days of the end date of your monthly rolling subscription. Provided this occurs your franchisee will not be liable for any loss, damage or expenses whatsoever arising from such suspension or delay caused by the event.
Where you have attended any such rebooked experience or alternative offering your franchisee will not be liable and no credit, discount or refund will be available for any such substitution or re-scheduled experience.
If there is a risk of substantial delay to the Monkey Music experiences re-commencing of more than 28 days and no substitution can be offered, you have the choice to end the contract and receive a refund for any Monkey Music experiences you have paid for but which have not yet been performed.
18. HOW TO NOTIFY OF A PROBLEM WITH A MONKEY MUSIC EXPERIENCE
If you have any questions or complaints about any Monkey Music experience, please contact your franchisee using the contact details set out in your booking confirmation email.
19. YOUR RESPONSIBILITY
You promise and represent to us and your franchisee that:
- the information you provided at the time of booking via the online booking system is complete and accurate and that any changes will be notified to your franchisee immediately;
- when attending any Monkey Music experience, neither you nor any carer or the child attending the Monkey Music experience will knowingly be suffering from any infectious or contagious disease(s);
- when attending any Monkey Music experience neither you nor any carer will use any photographic or recording equipment;
- the child attending the Monkey Music experience will be accompanied either by you or your carer and will be under the direction, care and control of you or your carer at all times and that you or your carer are solely responsible for the child’s welfare and conduct at and during the Monkey Music experience;
- you agree to comply with and will ensure any carer attending the Monkey Music experience will comply with all health and safety rules and procedures in place at the venue where the Monkey Music experience is delivered;
- you agree to compensate your franchisee on demand for any and all loss, liability, costs and expenses which your franchisee may suffer or incur as a result of any breach of this condition 19 by you or your carer.
20. WE ARE NOT MEDICALLY TRAINED
Whilst we give you the option to provide us with information about your child’s health and needs so that your franchisee is better prepared to provide the Monkey Music experience more generally, you acknowledge that our franchisees and their staff are not medically trained and are not qualified to assess whether you or your child are fit and well enough to take part in the Monkey Music experience. Please contact your GP if you are in any doubt before starting a Monkey Music experience. Also if you or your child feels unwell before or during a Monkey Music experience, please let your franchisee know as soon as possible.
21. RIGHT TO EXCLUDE
You, your carer and any child accompanying you or your carer may be excluded from any Monkey Music experience being delivered at the venue where the Monkey Music experience is being performed either permanently or for such period as your franchisee specify if in the opinion of your franchisee the behaviour of you or your carer or any child attending the Monkey Music experience with you or your carer is unacceptable, detrimentally disruptive to any class or puts other children or adults attending the Monkey Music experience at risk or disruption. In these circumstances and where the exclusion is temporary the price you have paid will not be refunded for the excluded period but your franchisee will re-commence the Monkey Music experience as soon as your franchisee is able to do so. If the exclusion is permanent or you decide you wish to cancel the contract, you will be refunded any price paid by you in advance that relates to the part of the Monkey Music experience not yet performed.
22. EXCLUSIONS OF LIABILITY – please read
Where you contract with your franchisee – they are responsible to you for foreseeable loss and damage caused by your franchisee if your franchisee fails to comply with these terms and conditions or fails to use reasonable care and skill.
Your franchisee is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, your franchisee and you knew it might happen (for example, it was discussed with you during the sales process).
Your franchisee does not exclude or limits in any way their liability to you where it would be unlawful to do so. This includes liability for: death or personal injury caused by your franchisee’s negligence or the negligence of employees, agents or sub-contractors of your franchisee; for fraud or fraudulent misrepresentation; and for breach of your legal rights in relation to the Monkey Music experiences, including the right for the Monkey Music experiences to be supplied with reasonable skill and care.
Your franchisee only supplies the Monkey Music experiences for domestic and private use and enjoyment and therefore our franchisees will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
23. YOUR LEGAL RIGHTS
As a consumer, you have legal rights in relation to the Monkey Music experiences. Advice about your legal rights is available from your local Citizens' Advice Bureau. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk. Nothing in these terms and conditions will affect these legal rights.
24. MONKEY MUSIC CLUB
When you book a monthly rolling subscription for a child who is not already a member of the Monkey Music Club then you will also be required to purchase membership of the Monkey Music Club for that child (for a one off membership fee in the amount specified by your franchisee at the date of submitting your booking request).
Membership of the Monkey Music Club will continue for 7 years following the first Monkey Music Club membership registration. Please contact your franchisee for further details of the benefits of the Monkey Music Club membership.
From time to time Monkey Music online content ‘Family Time Content’ may be made available to Monkey Music Club members to access in the Monkey Music Club member area of the Monkey Music website. To view the Family Time Content you must have a compatible device and an active broadband internet connection or mobile network connection. It is your responsibility to ensure that your equipment, systems and connection are suitable. We are not responsible in any way for your ability to view the Family Time Content.
You are responsible for any costs and other charges or expenses charged by your internet service provider or network operator in relation to your internet service, your mobile service and any use of the Family Time Content.
You must not access or use the Family Time Content in any way that breaches any applicable local, national or international law or regulation and you must view, use and display the Family Time Content for personal purposes only and in accordance with these terms and conditions. Family Time Content may not be used in connection with any commercial purposes, except as specifically approved by Monkey Music.
All intellectual property rights in the Family Time Content shall remain at all times the property of Monkey Music or our licensors (if applicable). The names, images and logos identifying us are proprietary marks and may not be removed, reproduced or otherwise used without our prior permission in writing.
You must not (without prior consent) copy (including filming, recording and/or downloading), distribute, publish, alter, adapt, create derivative works from, or otherwise use the Family Time Content, either in whole or in part, nor share or otherwise allow access to the Family Time Content with anyone else.
We reserve the right to suspend access to all or part of the Family Time Content indefinitely without notice. Access may be terminated or suspended either in relation to specific users or to all users.
You agree to compensate us for any loss or damage we suffer as a result of any claim made by another person or entity, which arises from your unauthorised use of the Family Time Content or your violation of any applicable law or regulation.
We reserve the right to alter, remove or update the Family Time Content and the Family Time Content is provided for your use "as is" without any warranty (whether express or implied) of any kind.
Should you wish to delete your Monkey Music Club registration at any time, please contact your franchisee. If the contract with you is terminated early in accordance with these terms and conditions then your child’s membership of the Monkey Music Club may also end.
Where you are exercising your right to terminate the contract during the cancellation period then you will also be entitled to a refund of the Monkey Music Club membership fee which you have paid.
If you are terminating the contract during the cancellation period your refund of the Monkey Music Club membership fee will be processed no later than 14 days after the date on which your notice to cancel was received.
25. HOW YOUR PERSONAL INFORMATION WILL BE USED
We and your franchisee will use the personal information you provide to us and your franchisee strictly in accordance with the terms of the relevant Privacy Notice, including in accordance with the privacy choices you make in the Parent Zone. Our Privacy Notice is available to be viewed on our website at https://www.monkeymusic.co.uk/privacy-notice. The Privacy Notice for your franchisee is available to be viewed on their local webpage on our website.
26. GENERAL
Giving Notice: Other than those notices provided for in paragraph 13, any notices to be sent under these terms and conditions shall be sent by pre-paid first class post or hand delivered to the address of the recipient and shall be deemed to have been received by the addressee within 48 hours of posting if sent by post, and immediately if hand delivered.
Transfer: We or your franchisee may transfer our rights and obligations under these terms and conditions to another organisation. We or your franchisee (as the case may be) will contact you to let you know if we plan to do this. If you are unhappy with the transfer because you feel that the service you are now receiving is not the same then you may contact your franchisee to end the contract within 14 days of being notified of it and your franchisee will refund you the price you have paid in advance for Monkey Music experiences not provided.
You may only transfer your rights or your obligations under these terms and conditions to another person if we and your franchisee agree to this in writing.
Child protection policy: Our franchisees operate in accordance with a child protection policy. This is available to view on request.
Severability: Each provision of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining terms and conditions will remain in full force and effect.
English language: These terms and conditions and any contract formed in accordance with them are in the English language only.
Entire Agreement: These terms and conditions constitute the entire agreement between you and your franchisee (for whom we are acting as agent) and and supersedes all prior agreements and understandings between you and your franchisee and us. No statement or promise alleged to have been made and which is not contained or referred to in these terms and conditions shall be binding or form part of them.
Contract: This contract is between you and your franchisee in respect of the booked Monkey Music experience and no-one else. Except for your franchisee that can enforce these terms and conditions in order to benefit from them, no other person, organisation or entity of any kind shall have any rights to enforce any of these terms and conditions. None of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms and conditions.
Waiver: If we or your franchisee does not insist immediately that you do anything you are required to do under these terms and conditions, or delays in taking steps against you where you break your contract with your franchisee or us, this does not mean that you do not have to do those things and it will not prevent your franchisee or us from taking steps against you at a later date.
Governing law: These terms and conditions shall be governed by and construed in accordance with English law and the courts of England shall have non-exclusive jurisdiction. If you are a resident of Northern Ireland you may choose to bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may choose to bring proceedings in Scotland.
STANDARD TERMS AND CONDITIONS OF SERVICE FOR A PARTY
These terms and conditions and the Booking Form (together the “Terms”) apply to any Monkey Music Party provided at your request. By booking a Party with a Monkey Music franchisee you agree to be bound by these Terms. Please read these terms and conditions carefully before placing your party booking. We recommend that you print and retain a copy for future reference.
These terms and conditions were last modified on 21st March 2026.
1 Definitions – in these Terms the following expressions shall have the following meaning:
1.1 “Booking Form”- the form used to book the Party.
1.2 “Deposit”- £50.00 or such other sum as may be specified on the Booking Form.
1.3 “Fee”- the price payable (including the Deposit) for the Party as specified on the invoice.
1.4 “Guests”- the children attending the Party.
1.5 “Party”- a Monkey Music party provided by a Monkey Music franchisee in accordance with the Monkey Music format.
1.6 “we” or “us”- the franchisee operating under licence from Monkey
1.7 “you” the person identified on the Booking Form who books the Party with us.
2 Acceptance of Terms
2.1 These Terms govern the contract that is formed between you and us once your booking for a Party is accepted by us.
2.2 No variations to the Terms shall be binding unless agreed in writing by us.
2.3 These Terms are deemed to be accepted and agreed to by you upon payment of the Deposit.
3 Fee and Payment
3.1 Payment of the Deposit is due when the Booking Form is accepted by us.
3.2 Payment of the balance of the Fee is due no later than 7 days before the Party commences, save where the party has been booked within 7 days of the Party in which case the full amount of the Fee for the Party is payable when the Booking Form is accepted.
3.3 Time for payment shall be of the essence.
3.4 VAT, if applicable, shall be added to the Fee.
3.5 Subject to clauses 4.1 and 7.1, the Deposit is non-refundable except with our prior written agreement. Where you cancel the Party 7 or less days before it is due to take place, the Fee (including the Deposit) shall be retained in full by us in order to compensate us for any costs we may have incurred.
4 Cancellation by us
4.1 We may cancel the Party at our absolute discretion at any time before it is due to commence for any reason whatsoever. We shall not be liable for any loss, damages or expenses whatsoever arising from such cancellation but shall refund to you any Fee paid unless clause 5 applies.
5 Force Majeure
5.1 We may suspend the provision of the Party without liability if we are prevented from performing our obligations due to circumstances beyond our reasonable control including without limitation acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, adverse weather conditions, epidemic, or labour disputes. We shall not be liable for any loss, damage or expenses whatsoever arising from such suspension. In these circumstances the Fee (including the Deposit) shall not be refunded and we will re-schedule the Party with you as soon as we are able to do so.
6 Your Responsibility
6.1 You warrant and represent to us that:
6.1.1 the information on the Booking Form is complete and accurate and you will notify us immediately of any changes;
6.1.2 one adult will accompany each Guest up to the age of 2 years for the duration of the Party, Guests aged 2-3 years will be accompanied on a ratio of at least one adult to every four Guests and Guests aged 4-5 years will be accompanied on a ratio of at least one adult to every eight Guests;
6.1.3 there shall be a maximum of 32 Guests at the Party;
6.2 You shall indemnify us and Monkey
7 Exclusions of Liability
7.1 We warrant that (subject to these Terms) the Party will be provided by us using reasonable skill and care. If we fail to do so we shall refund all or part of the Fee as we consider reasonable.
7.2 Where we make a refund to you under clause 7.1 we shall have no further liability to you in this regard.
7.3 All other warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law excluded from these Terms.
7.4 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence; or for fraud or fraudulent misrepresentation or for any matter which it would be illegal for us to exclude our liability for.
7.5 Subject to the above, we, our teachers, employees or agents and Monkey
7.6 Subject to clause 7.4 our maximum aggregate liability under these Terms shall not exceed the Fee.
8. General
8.1 Any notices to be sent under these Terms shall be sent by pre-paid first class post or hand delivered to the address of the recipient and shall be deemed to have been received by the addressee within 48 hours of posting if sent by post, and immediately if hand delivered.
8.2 We operate in accordance with a child protection policy which is available to view on request by you during the Party.
8.3 Whilst we believe that the Terms are fair and reasonable, if any part of them is adjudged by any competent authority to be wholly or partly unenforceable (for whatever reason) or unreasonable it shall be deemed to be removed and the remaining provisions of the Terms shall continue in full force and effect.
8.4 These Terms constitute the entire agreement between you and us and supersede all prior agreements and understandings between you and us. No statement or promise alleged to have been made and which is not contained in these Terms shall be binding or form part of them.
8.5 Except for Monkey
8.6 If we fail to enforce any right under the Terms we shall not be deemed to have given up that right and it shall not prevent us from subsequently enforcing it.
8.7 These Terms are governed by and construed in accordance with English law and the English courts have exclusive jurisdiction.
PROMOTION
Monkey Music Limited shop product purchase promotion
Terms and Conditions of the Free P&P Promotion
1. Introduction
These terms and conditions (the Terms) apply to the Free P&P Promotion available from time to time on https://www.monkeymusic.co.uk (the Website) and were last modified on 13th January 2026.
2. The Promoter
Monkey Music is a trading name of Monkey Music Limited, a company incorporated in England and Wales with company number 03155505.
Our registered office is at: 6 Thrales End Business Centre, Thrales End Lane, Harpenden, Hertfordshire, United Kingdom AL5 3NS.
Our registered VAT number is 685 1332 30.
3. The Promotion
Product orders (excluding download only orders) over £40 (including VAT after any discounts have been applied) ‘Qualifying Amount’ as detailed in the promotion and on the Website qualify for standard FREE P&P “Free P&P Promotion”.
For the avoidance of doubt, the promotion only relates to items ‘Product’ purchased on the Website in the Monkey Music Shop and does not include any purchases of or bookings placed or made for any Monkey Music experiences including but not limited to classes, events, workshops or parties.
4. How do I participate in the Free P&P Promotion?
4.1. To participate in the Free P&P Promotion, participants must place an order in the Monkey Music Shop on the Website during the relevant timeframe set out in the promotional advertising (Promotion Period) for one or more of the Products. The amount that the participant spends on the Products must be equal to or more than the relevant Qualifying Amount. The Qualifying Amount is Product orders (excluding download only orders) over £40 (including VAT after any discounts have been applied).
4.2. Participants who make purchases outside the Promotion Period related to the promotion will not receive the benefit of the promotion.
4.3. Participants may participate in the Promotion multiple times within the Promotion Period related to the promotion.
4.4. The Promoter will not accept responsibility for orders that are lost, regardless of cause, including, for example as a result of any equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind.
4.5. By participating in the Promotion, all participants will be deemed to have read, accepted and be bound by these Terms and any other requirements set out in the promotional material for the Promotion (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems.
4.6. Promoter accepts no responsibility for the ordered products being lost or delayed in the post.
4.7. For help with participating in the Promotion, please contact hello@monkeymusic.co.uk
5. Eligibility for the Promotion
5.1. Only customer purchases made via the Website with a delivery address for the purchase in the United Kingdom are eligible.
5.2 Franchisees of the Promoter are not eligible.
5.3. The Promoter reserves the right at its sole discretion to disqualify from further participation in the Promotion any individual it has reason to believe is tampering with the operation of the Promotion, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third party rights.
6. Limitation of Liability
6.1. The Promoter is not responsible for any damage or loss suffered by any participant where such damage or loss was not, at the time the entry into the Promotion was made, a reasonably foreseeable consequence of a breach of these Terms, or where the Promotion does not run as planned.
6.2. The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in the Promotion, although the Promoter will always endeavour to minimise the effect to the participants of any such failure.
6.3. Nothing in these Terms shall operate to exclude the Promoter’s liability:
(a) for death or personal injury as a result of its negligence;
(b) for fraud; or
(c) further than is permitted by law.
7. Data Protection and Publicity
For information relating to the Promoter’s privacy policy please contact the Promoter directly or visit the website at https://www.monkeymusic.co.uk
8. General
8.1. The Promoter reserves the right to hold void, suspend, cancel, or amend the Promotion where it becomes necessary to do so without prior notice.
8.2. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice.
8.3. These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.
TERMS AND CONDITIONS FOR THE MONKEY MUSIC INSTAGRAM GIVEAWAY
1. THE INSTAGRAM GIVEAWAY
These terms and conditions (“Terms and Conditions”) apply to the Monkey Music Instagram giveaway (“Giveaway”) offered by Monkey Music Limited or any Monkey Music franchisee in the Monkey Music network who is participating in offering the Giveaway.
Please read these Terms and Conditions carefully. By entering the Giveaway, you agree to be bound by these Terms and Conditions. We would suggest that you print off and retain a copy of these Terms.
The Giveaway will open at the time and on the date specified in the short version of the terms and conditions on the Instagram Giveaway Post related to the Giveaway that you are entering. Entries to the selected Giveway received after the closing date specified in the short version of the Giveaway terms and conditions are automatically disqualified and will not be considered or counted.
Winners are drawn on the date specified in the short version of the Giveaway terms and condition related to the Giveaway that you are entering.
Monkey Music Limited and any Monkey Music franchisee offering a Giveaway reserves the right to change, postpone, reduce or cancel the Giveaway they are offering (or any part of it) and/or to change the closing date, including in the event of any circumstance(s) outside of their reasonable control.
2. WHO CAN ENTER?
Participation in the Giveaway is open to entrants aged 18 or over with a place of residence and stay in the United Kingdom.
Only one comment entry per person per Giveaway.
All valid entries will be accepted for the duration of the Giveaway entered.
Entries on behalf of organisations or by Monkey Music Limited, its franchisees, employees, other personnel, its franchisees employees or their other personnel or family members of Monkey Music Limited’s employees, franchisee’s, franchisee’s employee family members, or family members of other personnel are not permitted.
By entering the Giveaway you confirm that you are eligible to do so and eligible to claim any giveaway you may win. We may require you to provide proof of age.
Neither Monkey Music Limited nor any Monkey Musid Limited franchisee offering the Giveaway are responsible for misdirected or delayed entries. In addition Monkey Music Limited and any Monkey Music franchisee in the Monkey Music network who is participating in offering the Giveaway reserves the right to reject entries to its Giveaway which in its opinion are incomplete, illegible, corrupted or which do not comply with these Terms and Conditions.
3. HOW TO ENTER
If you wish to enter the Giveaway and are eligible to do so:
- You must like the post which is the subject of the Giveaway; and
- You must follow the page which first posted the Giveaway; and
- You must tag 3 other Instagram accounts in 1 comment on the post which is the subject of the Giveaway.
Neither Monkey Music Limited nor the Monkey Music franchisee offering the Giveaway are responsible for any entries that fail to be uploaded correctly for whatever reason.
Entries that do not meet the criteria set out above will not be counted and shall be disqualified.
4. DRAWING PROCEDURE
All eligible entries will be entered into the Giveaway from which the winner will be drawn at random by the WASK Instagram comment picker (https://www.wask.co/instagram-giveaway-comment-winner-picker). The winner will be selected on the date specified in the Giveaway post of the Giveaway that you have entered.
5. WHAT COULD YOU WIN?
There will be 1 prize per Giveaway, the details of what you could win are specified in the post of the Giveaway that you have entered.
No cash alternative is available and the giveaway is not transferable.
The giveaway shall be subject to availability and where necessary, Monkey Music Limited and any Monkey Music franchisee in the Monkey Music network who is participating in offering the Giveaway reserves the right to withdraw any giveaway specified in their Giveaway and offer a replacement of equivalent value.
6. WINNERS
The winner will be notified via direct message on Instagram within ten days of the closing date of the Giveaway entered. The winner may be asked to provide Monkey Music Limited or the relevant Monkey Music franchisee in the Monkey Music network who is participating in offering the Giveaway with information such as their postal address where this is needed to claim the giveaway. Once all the information required has been received, the giveaway will be sent to the winner (where this is to be delivered) or for the giveaway to be claimed by the winner depending on the nature of the giveaway. Neither Monkey Music Limited nor any Monkey Music franchisee in the Monkey Music network who is participating in offering the Giveaway shall be responsible for delivery of any giveaway outside of the UK.
Where it has not been possible to contact a winner and/or deliver the giveaway within a reasonable period of not more than 30 days following the date of the applicable draw after the winner’s name is drawn, a substitute winner shall be determined through another drawing following the same rules as above. Neither Monkey Music Limited nor any Monkey Music franchisee in the Monkey Music network who is participating in offering the Giveaway accepts any responsibility if a winner is unable to take up the giveaway.
If any participant unlawfully conceals any relevant information with reference to the Giveaway, commits fraud, acts unlawfully towards Monkey Music Limited or any (of its) third parties or any Monkey Music franchisee in the Monkey Music network who is participating in offering the Giveaway or violates the Terms and Conditions in any way whatsoever (or tries to do so), then Monkey Music Limited and any Monkey Music franchisee in the Monkey Music network who is participating in offering the Giveaway explicitly reserves the right to exclude that participant from entering the Giveaway and/or other (future) Monkey Music giveaways, free prize draws, promotions or contests. If the excluded participant has won a giveaway in the Giveaway, then this giveaway may be withdrawn by Monkey Music Limited or Monkey Music franchisee in the Monkey Music network who is participating in offering the Giveaway as appropriate.
Monkey Music Limited’s and any Monkey Music franchisee in the Monkey Music network who is participating in offering the Giveaway, as appropriate, decision is final and no correspondence or discussion will be entered into.
It is a requirement to indicate a valid award took place. Therefore to comply with this obligation if you win a giveaway the Instagram account that first posted the Giveaway that you entered will pin your Instagram user name on a comment on the post which is the subject of the Giveaway that you entered.
If you object to your Instagram user name being identified as a winner please notify Monkey Music Limited via direct message on Instagram when you submit your entry if you are entering a Giveaway offered by Monkey Music Limited or where you have entered a Giveaway offered by a Monkey Music franchisee in the Monkey Music network please notify them via direct message on Instagram when you submit your entry. In such circumstances, entrants’ information and winning entry must be provided to the Advertising Standards Authority on request.
You can check who has won the Giveaway by looking at the pinned comment on the post of the Giveaway that you have entered no less than 10 days after the closing date of the relevant Giveaway.
If this information is not provided, for example because a winner has asked to remain anonymous, you can obtain the initials of the winner and the name of the county in which the winner resides by sending a direct message on Instagram to Monkey Music Limited or where you have entered a Giveaway offered by a Monkey Music franchisee in the Monkey Music network please send them a direct message on Instagram to request the information.
7. DATA PROTECTION
The personal data (name, surname, address and email-address), which are provided by a participant in the Giveaway will be used and processed by Monkey Music Limited or the Monkey Music franchisee in the Monkey Music network who is participating in offering the Giveaway in accordance with the applicable law including to carry out the organisation of the Giveaway, in particular for the purpose of notifying the winning participant, publishing their names and county in their capacity of winning participant and to prevent any fraud. Monkey Music Limited and any Monkey Music franchisee in the Monkey Music network who is participating in offering the Giveaway stores participants' personal data for as long as the Giveaway lasts.
For more information on how Monkey Music Limited and any Monkey Music franchisee in the Monkey Music network who is participating in offering the Giveaway processes personal data please refer to the relevant page on the Monkey Music website for a copy of Monkey Music’s privacy policy, or the privacy policy of the Monkey Music franchisee in the Monkey Music network who is participating in offering the Giveaway and whose Giveaway you have entered. The Monkey Music Limited privacy policy is available to view here. For a copy of the privacy policy relating to the Monkey Music Franchisees offering a Giveway please select the appropriate franchisee from those listed here.
8. LIMITATION OF LIABILITY
Insofar as is permitted by law, Monkey Music Limited, its agents, franchisees participating in offering the Giveaway or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the giveaway except where it is caused by the negligence of Monkey Music Limited, or its agents or employees in respect of a Giveaway offered by Monkey Music Limited or in the case of a Giveaway offered by Monkey Music Franchisee participating in the Giveaway the respective Monkey Music franchisee, or its agents or employees. Your statutory rights are not affected.
No responsibility is accepted for any entry to the Giveaway you have entered which is lost or delayed. Entries which in the opinion of Monkey Music Limited or the Monkey Music franchisee participating in offering the Giveaway whose Giveaway you have entered as appropriate reserve the right to reject any entry which is, in the opinion of Monkey Music Limited or the Monkey Music franchisee participating in offering the Giveaway as appropriate, incorrect, incomplete or which does not comply with these Terms and Conditions.
9. INTELLECTUAL PROPERTY RIGHTS
All Giveaway entries and any accompanying material submitted will become the property of Monkey Music Limited or the Monkey Music franchisee participating in offering the Giveaway that you have entered as appropriate and will not be returned.
10. APPLICABLE LAW
These Terms and Conditions are governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.